Pacer is currently experiencing an extremely high volume of orders in addition to impact from the COVID-19 pandemic to supply chains and carrier delays. All orders will be processed in the order they were received. Please allow 3-5 business days for processing and fulfillment.
We apologize for this extra lead time, and are committed to returning our normal shipping lead times as soon as possible. We thank you for your patience and understanding during these unprecedented times.
Pacer is pleased to offer our customers free shipping (Ground, in the contiguous 48 states) on orders meeting minimum totals (exclusive of tax). Please choose “free shipping” during checkout. Our minimums are modest and can be found on the homepage. If you have any questions, please contact us.
Small Package Carriers
For orders not meeting the minimum total, we work with multiple carriers at our deeply discounted rates to offer you a variety of options. UPS is our preferred carrier, but other options are available depending on your location and order weight.
Expedited shipping also available for rush deliveries.
Click on carrier link to calculate estimated transit time to your destination from Pacer’s facility in Ft. Lauderdale, FL 33312.
UPS https://wwwapps.ups.com/ctc/request
FedEx https://www.fedex.com/ratefinder/home
USPS http://postcalc.usps.com/
*Due to the USPS's delays in shipping. We advise all customers to expect delays when USPS shipping is selected.
Common Carriers
Overweight or over-sized items can only be shipped by common carrier (LTL). These freight amounts must be quoted separately based on weight and destination. Please choose 'Freight, TBD' during checkout and we will contact you.
Preferred Common Carriers
For common carrier size orders to be shipped with a preferred carrier with which you have an account, please choose “freight collect” during checkout and enter your preferred carrier name and account number.
Destinations
Domestic
Commercial or Residential addresses (Note: UPS rates to residential addresses are subject to a higher fee)
APO addresses
US Territories and possessions
P.O. Boxes can only be delivered to via US Postal Service
Please Note: We do not ship to hotels, motels, or resorts
International Customers
Shipping directly to non-US countries is typically via DHL, UPS, or USPS and is limited to small orders not available for purchase through our international agent, Brunger Export. We reserve the right to block certain products from being shipped outside of the US, based on manufacturer restrictions. For non-domestic credit card charges requiring special authorization, please contact a member of our Customer Service Team at cservice@pacergroup.net or 1-800-432-0459.
Delivery
Most orders that meet standard packaging and are placed before 12:00PM on a business day will ship that same day. Orders placed after this time may still ship, but generally will go on the following business day. Some products are built-to-order and may take an extra day for production. This will be indicated on the product’s page.
Some orders may be delivered in separate shipments, due to availability or a different origin location. Pacer will cover the cost of the additional shipments.
Included in your shipping confirmation will be a tracking number. This is also available to view under 'My Orders'. This may not be updated in the carrier’s system or 'My Orders' until end of the business day.
Hours
Pacer’s fulfillment hours are Monday through Friday, 8AM-4:30PM (EST), except holidays.
